LegalPrivacy policy.

01Who we are

This policy explains how Hopeet Enterprise Co., Ltd. (申錫企業股份有限公司), No. 2-16, Beikeng Lane, Beitun District, Taichung 40661, Taiwan, handles personal data on hopeet.com.tw and our online tools: the Test Report Center (report.hopeet.com.tw), the Valve Selector (selector.hopeet.com.tw) and the online showroom (showroom.hopeet.com.tw). We are the controller of that data. Contact: sd@hopeet.com.tw, +886 4 2239 8302.

02What we collect

• Enquiries. When you send the quote form, the OEM/ODM form or a Valve Selector enquiry: your name, company, email address, phone number and whatever you write about your application. The Valve Selector also asks for your address, country and, if you give them, fax number, tax ID and delivery details.
• Test reports. The serial numbers you look up. To send you a report we need your email address; if you also ask for a calibration reminder, we keep that address with the valve’s serial number until you unsubscribe.
• Website use. With Google Analytics: pages viewed, approximate location (country and city), device and browser type, and the site that sent you. Google Analytics 4 does not store IP addresses.
• Technical data. Our hosting provider processes your IP address to deliver pages and to protect the forms against abuse. On the Valve Selector, Google reCAPTCHA checks that an enquiry comes from a person.

03Why we use it

• To answer your enquiry, prepare quotations and deliver what you order — steps you ask for before or under a contract.
• To email the test reports and calibration reminders you request — with your consent, which you can withdraw at any time.
• To understand how the website is used and improve it — our legitimate interest; for visitors in Europe only with consent.
• To keep our sites and forms secure and free of spam — our legitimate interest.
• To meet legal obligations, such as keeping business records.

We do not sell or rent personal data, and we do not use it for advertising.

04Cookies and local storage

Google Analytics sets the cookies _ga and _ga_<id>, which last up to two years. If your device is set to a European time zone, we ask first and load Google Analytics only after you choose “Accept”; closing the question counts as no. Elsewhere it loads by default — you can block it in your browser settings or with Google’s opt-out add-on.

The site also keeps a few small settings in your browser’s local storage: your analytics choice, notices you have closed and the language you picked. They stay on your device and are not sent to us. We use no advertising cookies.

05Who else handles it

Only service providers who run our systems for us, under contract and data-protection terms: Google (Firebase hosting, database, functions and storage; Google Analytics; Google reCAPTCHA; Google Workspace for our email) and Mailgun (sending our emails). If you ask the Valve Selector to pass your enquiry to a local distributor, that authorised Hopeet distributor receives a copy. We disclose data to authorities only where the law requires it.

06Where it is stored

We are in Taiwan. Our providers store and process data in Taiwan, the United States, the European Union and other countries where they operate. For data from the EEA, the UK and Switzerland we rely on our providers’ Standard Contractual Clauses.

07How long we keep it

Enquiries and correspondence: as long as we need them to deal with your enquiry or order, and afterwards for as long as commercial and tax law require business records to be kept. Calibration-reminder addresses: until you unsubscribe or ask us to delete them. Google Analytics data: no longer than 14 months.

08Your rights

You can ask us to show you, copy, correct or delete your personal data, to stop or restrict using it, to send it to you in a portable format, and you can withdraw consent at any time. These rights come from Taiwan’s Personal Data Protection Act and, if you are in the EEA, the UK or Switzerland, from the GDPR — where you may also complain to your data-protection authority. Write to sd@hopeet.com.tw; we answer within 30 days.

You do not have to give us personal data, but without contact details we cannot answer an enquiry or send a report.

09Security

All our sites use encrypted connections (HTTPS). Enquiries and test-report records are stored in access-controlled systems that only authorised Hopeet staff can sign in to.

10Changes

When we change this policy we publish the new version here with a new date. Questions about it go to sd@hopeet.com.tw.